When can I leave a negative reference?
Negative references are generally accepted for no-shows, late cancellations, or inappropriate conduct on a shoot.For shoot-related references, ModelFolio normally needs to see clear evidence in ModelFolio messages that the shoot

What counts as a late cancellation?
A late cancellation is generally a cancellation made within 24 hours of the agreed shoot start time.ModelFolio applies this strictly so the referencing system remains consistent and fair.The reason for

Can I leave a negative reference for a deposit or travel cost dispute?
Usually not.ModelFolio does not recommend, support, or facilitate deposits, travel payments, expenses, or other direct money transfers between members.Because of that, disputes about money sent directly between members usually fall

Can I use WhatsApp screenshots as evidence?
No, not normally.ModelFolio does not usually accept external screenshots or messages as evidence because we cannot reliably verify their authenticity, completeness, or context.This applies even where the screenshots appear to

What if someone blocked me so I cannot leave a reference?
Contact support with the member's username and details of what happened.Support may review the on-platform messages, where appropriate, to determine whether a reference can be added or whether any other

What if a member closed their account after arranging a shoot?
Contact support with the username and relevant details.If the account has been closed, ModelFolio may be limited in what action it can take, but support can still review the situation